Returns Policy
RETURNS POLICY
We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund. If
you are unhappy with your purchase for any reason, return it to us (in a resaleable
condition) within 28 days and we’ll give you a full refund or exchange. If you request a
refund then the amount paid will be refunded to your account, excluding postage. If you
request an exchange and it is cheaper in price then we will automatically refund the
difference, however, if the item is more expensive then we will contact you for payment
authorisation, this will incur additional postage.
HOW DO I RETURN AN ITEM?
Take your parcel to the post office and request the local courier service, ensuring you opt for
the extra compensation if the contents of your parcel exceed the value of £20 – this will
ensure you are adequately covered in the unlikely event of your parcel going missing in
transit. We will happily refund the cost of your postage if the item you are returning is faulty
or was incorrectly sent.
Nature’s Way cannot be held responsible for any returns parcel lost in the post, therefore
please keep your receipt as proof of postage.
The returns address is:
Creature Comforts,
11, Joy Street,
Barnstaple,
Devon.
EX31 1BS
